If something isn’t quite right, we’re here to make it right.
At Bunon-Shree, we want you to feel confident about every purchase. If there is an issue with your order, our team is here to help with returns and exchanges according to the guidelines below.
We accept eligible return or exchange requests within 7 days of delivery.
To qualify, the product must be:
These conditions are commonly used by Bangladeshi fashion and saree retailers.
You may contact us if:
You received a damaged product
If your product arrives damaged or defective, please contact us as soon as possible.
You received the wrong product
If the product delivered is different from what you ordered, please let us know immediately.
Your order is incomplete
If any item or included accessory is missing from your parcel, contact our support team.
You received a product with a genuine quality issue
Our team will review the issue and determine the appropriate resolution.
Returns or exchanges may not be accepted if:
Sale and promotional items often have separate return/exchange restrictions, so the product page should clearly state the applicable policy.
Contact our customer support team with your Order Number and the reason for your request.
For damaged, defective, incorrect, or incomplete orders, please provide clear photos of the product and packaging. If requested by our team, an unboxing video may also be required.
Our team will review the request and confirm whether the item is eligible.
If approved, we will provide instructions for returning the product.
Once the returned item is received and inspected, we will arrange the approved exchange or refund according to our policy.
Eligible products can be exchanged once, subject to product availability.
If the exact product is unavailable, we may offer an alternative solution depending on the circumstances.
Exchange requests must meet all product-condition requirements mentioned above.
If the issue is caused by Bunon-Shree, such as:
Bunon-Shree will cover the applicable return/exchange delivery cost.
For a customer-requested exchange due to a change of preference, size/style preference, or other non-defective reason, applicable delivery charges may be borne by the customer.
Where a refund is approved, the refund will be processed after the returned product has been received and inspected.
Refunds may apply when:
Shipping charges may be non-refundable unless the issue was caused by Bunon-Shree.
As many of our pieces are inspired by traditional and handcrafted textiles, minor variations in colour, texture, weave, or motif may naturally occur.
Such subtle variations may be a characteristic of the textile rather than a defect.
